Having trouble with importing a custom portrait

I honestly don’t know if this question has been asked before but there’s so many that to look through it’ll just be quicker to ask. So I made a custom portrait and for my first one I’m pretty proud of it… However when I import it into things like Usenti or in the FE Builder portrait editor thing, the color is slightly different… Does anybody know why it happens and how to fix it? I have a feeling it has to do something with the 16 colors thing but I’m honestly not sure…

Can you post the mug image file here?

I am pretty sure that its the automatic color reduction function that changes the color. Make sure that the mug does not have more than 16 colors (counting the background)

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Thank you! I think you were right… I went back and fixed it up and now everything is good!